Refund policy
At Zaisha, customer satisfaction is our priority. We take great care to ensure that every product delivered meets our quality standards. However, if you experience any issue, we’re here to help.
Returns
We accept returns under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- Return requests must be made within 3 days of receiving your order.
- Products that are damaged, used, or not in their original condition are not eligible for return.
Due to hygiene and safety reasons, skincare and personal care products cannot be returned once opened or used.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Please contact us within 24 hours of delivery.
- Share clear photos or videos of the product and packaging.
- Once verified, we will arrange a replacement or issue a refund.
Refunds
- Refunds are processed only after the returned item has been received and inspected.
- Approved refunds will be issued to your original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
We only replace items if they are defective or damaged. Exchanges for other reasons are not applicable.
Order Cancellations
- Orders can be cancelled before they are shipped.
- Once the order has been dispatched, cancellation is not possible.
Non-Returnable Items
The following items cannot be returned or refunded:
- Opened or used products
- Items purchased on sale or promotional offers
- Gift cards or free items
Contact Us
For any return or refund requests, please contact our support team: