Refund policy

Zero Hair Serum & Jumbo Deal — Results Guarantee

For Zero Hair Serum and Jumbo Deal, we stand behind our results. If you do not see visible hair reduction after completing 6 full sessions as per the usage instructions, you are eligible for a refund.

To be eligible for this results-based refund:

  • You must have used the product consistently for all 6 sessions, following the instructions provided
  • You must submit your refund request within 7 days of completing your 6th session
  • Proof of usage (such as session photos or dates) may be requested to process your claim
  • Important: you must retain the used bottle and its packaging as proof — do not discard it before your claim is approved.

Please do not break or remove the inner seal under the bottle cap. This seal protects the formula from air exposure, which can damage the product and affect its results. Opening the outer packaging and using the product normally (as instructed) does not affect your eligibility for the Results Guarantee — only breaking this specific inner seal does, since it can compromise the product itself. Always follow the "How to Use" instructions provided with your order.

To start a results-guarantee refund claim, contact us at zaishauae@gmail.com or +971 54 155 8820 with your order number and details of your 6 sessions.

All Other Products — 7-Day Return Policy

For all other Zaisha products, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at zaishauae@gmail.com or +971 54 155 8820. Once your return is approved, we will share the return address with you directly.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zaishauae@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

  • Any product with a broken seal, tamper strip, or safety seal
  • Any product that has been used or applied, except where covered under the Results Guarantee above
  • Custom or personalized orders

Zero Hair Serum and Jumbo Deal are covered separately under our Results Guarantee above, even though they are personal care products. All other personal care items must be unopened, unused, and in original packaging to be eligible for a standard 7-day return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return (or results-guarantee claim), and let you know if the refund was approved or not. If approved, you'll be automatically refunded in AED, to your original payment method, within 10 business days. Please remember it can take some time for your bank or card provider to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at zaishauae@gmail.com.

Terms & Conditions

  1. This policy applies only to orders placed directly through Zaisha's official UAE store. Orders placed through third-party marketplaces or resellers are subject to that platform's own return policy.
  2. The Results Guarantee for Zero Hair Serum and Jumbo Deal applies only when the product has been used as directed, for the full 6 sessions, within a reasonable and continuous timeframe. Irregular or inconsistent use may affect eligibility.
  3. Refund claims made outside the stated windows (7 days after receiving standard items, or 7 days after completing 6 sessions for Results Guarantee claims) will not be accepted, except where required by applicable UAE consumer protection law.
  4. Zaisha reserves the right to request reasonable proof of purchase, usage, or condition of the item before approving any return or refund.
  5. Approved refunds are issued in AED to the original payment method only.
  6. This policy may be updated from time to time. The version published at the time of your order will apply to that order.

For any questions about this policy, contact us at zaishauae@gmail.com or +971 54 155 8820.